The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Please note that some of these may only be available to players from selected countries. Based on the categorization we use, this makes it one of smaller online casinos. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far.
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While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. Online casinos frequently impose limitations on the amounts players can win or withdraw. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.
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